Access the online appointment system
From 1st October 2025 all requests for appointments are managed through Anima – our triage system. This is open from 8.00am Monday to Friday. From 6.00pm it is open for administrative and routine enquiries only.
Between 8.00am and 6.00pm our reception team are able to take telephone calls – 01626 357080
To assist patients who find it difficult to attend appointments during normal opening hours, we are offering extended access appointments. We hold these on a Wednesday evening at this surgery from 6.00pm to 8.00pm for a GP and a member of our nursing team.
We also support a Saturday clinic at Albany surgery which is open from 8.00am to 6.00pm with GP’s, nurses, Advanced Practitioners, Phlebotomists and Health Care Assistants.
Appointment system
A GP triages all appointment requests to ensure our patients see the right person, at the right time based on their presenting needs.
You will be sent a link to book an appointment at a timer that is convenient for you or we may call you if the doctor wants you to be seen urgently.
Telephone consultations
You do not always have to come to the surgery to have a consultation. We offer telephone consultations with the GPs.
If you wish to speak to a doctor, please be prepared to let the receptionist know a few details, so that the doctor is able to prepare for the call.
Get the most out of your appointment
https://www.kingsteigntonmedicalpractice.co.uk/patient-info/5-ways-to-get-more-out-of-your-gp-appointments/
Home visits
If you are too ill to come to the surgery and you require a visit at home, please try to call the surgery before 10.30am. The receptionist will take brief details of your problem so this can be passed to the duty doctor who will prioritise your visit. If transport is an issue for you, please contact Kingscare who may be able to arrange transport to and from the surgery.
You can help us by
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit before 10:30am
- Ringing for results after 2.30pm
Don’t be a DNA
A DNA is somebody who Did Not Attend a pre booked appointment and did not advise us that they could not attend beforehand. The clinic was ready, the staff were ready but the patient Did Not Attend!
Please let us know if you can not attend your appointment.
Thank you to all the patients who cancelled appointments which were no longer required and for giving us advance notice.