Kingsteignton Medical Practice

Online services

Click here to start an online consultation

After clicking the link you will be directed to The Surgery Online Consultation page (Formally known as eConsultation)

Do it online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up to use our online services

This can now be done online by CLICKING HERE

Please allow 5 working days for your registration to be processed

Please note that we are unable to register you for online access without suitable identification

*If, as a parent, you are applying for access to your child’s records, we will need you to confirm your parental rights. If your child is competent and able to understand the implications of your access, then we will need to get their consent between the ages of 13 to 16 years of age.  Once the child reaches age 16 all proxy access will be stopped. This form can be downloaded from here. Patient Online Proxy Consent Form 13-16year olds

If you have any questions regarding online access please email the surgery at

Some useful help for using the online service can be found here

Here are some other commonly asked questions

Why can’t I reset my own password?

The verification email may not have been completed successfully, therefore we would need to send this to you again for you to be able to reset your password.

How can I book nurse appointments using SystmOnline?

Unfortunately, we are unable to offer appointments for our nurses online.  We are only able to offer appointments with a GP at this time.  This may change in the near future.

If you have any questions about SystmOnline, please email

Why does it not accept my password when I’ve logged in before?

There can be a number of reasons, the most common issue is that when you setup a password on SystmOnline for the first time, passwords are case sensitive and the “other character” has been missed off.  (Highlighted below)

Here are the requirements for setting up a password on SystmOnline:

  • be at least 8 characters long
  • contain at least one letter (a-z)
  • contain at least one numeric character (0-9)
  • contain at least one other character (e.g. !”£$%).

What does “Needs reviewing by GP or Nurse” mean when I cannot order my medication?

This means that you have run out of repeats for this medication and that the GP needs to authorise more.  Please be aware that if you cannot tick certain items, you can use the “Medication Request Notes” box at the bottom of the medication list to ask for these repeat medications.  You can also use this box for any medication queries or marking the request as urgent.

I cannot access SystmOnline but I need to order my medication urgently, how can I do this?

If you email we can deal with your medication request and SystmOnline login query at the same time.

If I am not sure about my password being correct, how many attempts do I have before I am locked out?

You have up to 5 attempts before your account become disabled.  Please email us on to ask us to reactivate your account if you have not been able to reset your own password.

Ordering Medication

I have been typing a message on SystmOnline but it seems to have timed out. How long do I have before I get asked to log back in?

There is a 10 minute limit for security reasons as this directly links into your records.  This may change in the near future.

Date published: 17th February, 2017
Date last updated: 27th June, 2023