We want to get things right for our patients and provide the very best service we can so we take complaints and concerns very seriously. If you would like to raise an issue with us regarding the surgery or the services we offer, please let us know. You can tell us in person at reception, on the telephone or by letter/email etc. Our Business Support Manager will then contact you as soon as practical to discuss your concerns and find a resolution.
From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting.
This includes GPs, dentists, opticians, and community pharmacy services.
In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.
NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly.
Contact details
- Telephone: 0300 123 1672
- Email: d-icb.patientexperience@nhs.net
- Post: Patient Advice and Complaints team, Pomona House, Edginswell Business Park, Oak View Close Torquay TQ2 7FF
- Contact information can also be found on the One Devon website: www.onedevon.org.uk/contact-us/patient-advice-and-complaints/
