Kingsteignton Medical Practice

Complaints and Compliments

We take complaints and problems very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the surgery by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.


From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting.

This includes GPs, dentists, opticians, and community pharmacy services.

In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.

NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly.

Contact details


Date published: 10th October, 2014
Date last updated: 3rd July, 2023