Appointments

Appointments can be made only with the receptionists, either by calling in at the surgery between 8.00am to 6.00pm or by telephoning the number below any time from 8.30am to 6.00pm 0844 477 2429 (option 2)

Registered patients can arrange to book appointments online at anytime of day or night by clicking on the blue waiting room box to the right .

Internet appointment booking is especially useful for those times when the practice is closed or telephone lines are busy. We also provide repeat prescription ordering via the Internet

Our receptionists will take your call between 08.30 and 18.00.

New Appointments System Commencing

Monday 21^st November 2011

We will be changing our appointments system on the above date. This will enable better continuity of care for our patients and ensure the appropriate advice or appointment is given.

How this new system will work

·  You will now be able to book appointments up to four weeks in advance with a GP, practice nurse or Health Care Assistant. These appointments can be made in advance online, by telephone or in person.

·  Please note there will be no appointments bookable on the day, for either a GP or nurse Practitioner.

·  ALL CALLS from patients phoning on the day will be triaged. Your details will be taken by the receptionist and either a GP or nurse Practitioner will ring you back, where the appropriate advice will be given or if necessary, an appointment made. Unfortunately we cannot see walk in patients, these will also have to be triaged. This appointment system will be running every day from 8:30am to 6:00pm Monday to Friday. Therefore there is no longer a specific need to ring first thing in the morning.

If you are not sure if it is best to see the doctor or the practice nurse or the nurse Practitioner please ask the receptionist and be prepare to say a little about your problem.

You can help is by:

Being on time for your appointment

Letting us know if you need to cancel

Calling for a home visit before 10am

Ringing for results after 2.30pm

Chaperone

Please tell us if you would like someone to accompany you during an examination. It is much easier for us to arrange a chaperone if we are aware of the need at the time of booking the appointment. You will be chaperoned by either a nurse or by a specially trained member of the reception Team. All consultations are strictly confidential.

Welcome to the Waiting Room

Book Appointments Online & Order Repeat Prescriptions

Internet appointment booking is especially useful for those times when the Practice is closed or telephone lines are busy. We also provide repeat prescription ordering via the Internet

Registration for the waiting room services is extremely simple, all you need to do is provide us with your email address which is only useable by yourself together with a suitable form of identification e.g driving license/passport.

By supplying us with your email address you are automatically included into this service, and will be sent an email from “waiting-room.net” asking you to sign up. Please make us aware if you do NOT want to be included

If you have any issues with the service please contact Tom at the surgery thomas.deyoung@nhs.net

For confidentiality we advise that family owned or shared email accounts are not used for the purposes of the waiting room.

Once we have recorded your email on your medical records you will receive a registration email from the waiting room within 2 working days. You are advised to check your "junk folder" and if you still have no email contact the surgery.

Click here if you have you are ready to begin

Please note: If you are booking an appointment for the following please contact the surgery by telephone to make this appointment:-  Medicals, Post Natal, 6 week check.

Patient User Guide

Telephone Consultations

You do not always have to come to the surgery to have a consultation. We offer telephone consultations with the GPs.  

If you wish to speak to a doctor, please be prepared to let the receptionist know a few details, so that the doctor is able to prepare for the call.

Home Visits

Our doctors can typically see four patients in the practice in the time it takes to do a single home visit.  In addition, it is usually clinically more appropriate for you to be seen at the surgery. If you are genuinely unable to attend the surgery for medical reasons, the doctor will visit.  Please indicate the the nature of your problem so that urgent cases can be given priority. Where possible please phone before 10.00 a.m. 

Emergencies

The doctors try to keep to time, but some patients’ problems will inevitably take more time than others. Please be sympathetic, and come prepared for a short wait. If you feel you need a longer appointment than usual, please let the reception know, and we will try to make provision for this.

Let us know if more than one family member needs to be seen. We can give you a longer appointment if necessary.

Please tell us if you would like someone to accompany you during an examination. It is much easier for us to arrange a chaperone if we are aware of the need at the time of booking the appointment.